Return and refund policy

We provide a 14-day exchange /refund options according to the table below:

Returned item condition

Shipping Fees


The item is sealed and was never opened

Shipping fees will be deducted from the refund amount

The customer has changed his mind

The item was never opened and the item package is complete(all parts and the original packaging)


(Customer Can exchange or be refunded)


The customer was sent a wrong item

 The item package is complete(all parts and the original packaging


The item is returned and inspected then feedback the customer*

The item is defected


  • *The item is inspected by us within (5 -7) working days
  • In case the item is defected, the customer can freely choose to exchange or to be fully refunded.
  • In case the item is non-defective, the item is returned back for free to the customer. If the customer rejects to receive the item, then it will be stored at our side for maximum 3 months after which you can no longer claim.


How to return:

  • Call us on 01099944331Or email us on [email protected]
  • The item is returned or refunded by the courier representative according the table above.


General Notes: 

  • Items that don’t satisfy the return conditions stated in the table above will not be received.
  • Customer can return the item directly upon receiving it from the courier representative unless the package is opened and pay for the delivery charges.
  • Order is not to be refused or returned with the same representative after it was opened. If needed customer have to contact the customer care department.
  • Orders are sent only to private addresses( work address or home)
  • Refunds will be done only through the Original Mode of Payment.