Return and refund policy
We provide a 14-day exchange /refund options according to the table below:
Returned item condition | Shipping Fees | Situation |
The item is sealed and was never opened | Shipping fees will be deducted from the refund amount | Customer has changed his mind |
The item was never opened and the item package is complete(all parts and the original packaging) | Free- (Customer Can exchangeor be refunded)
| Customer was sent a wrong item |
The item package is complete(all parts and the original packaging | Free- The item is returned and inspected then feedback the customer* | The item is defected |
- *The item is inspected by us within (5 -7) working days
- In case the item is defected, the customer can freely choose to exchange or to be fully refunded.
- In case the item is non-defective, the item is returned back for free to the customer. If the customer rejects to receive the item, then it will be stored at our side for maximum 3 months after which you can no longer claim.
How to return:
- Call us on 01099944331Or email us on customercare@cairocart.com
- The item is returned or refunded by the courier representative according the table above.
General Notes:
- Items that don’t satisfy the return conditions stated in the table above will not be received.
- Customer can return the item directly upon receiving it from the courier representative unless the package is opened and pay for the delivery charges.
- Order is not to be refused or returned with the same representative after it was opened. If needed customer have to contact the customer care department.
- Orders are sent only to private addresses( work address or home)
- Refunds will be done only through the Original Mode of Payment.